Patient Representative (Full-Time)

Midwest Orthopaedics at RUSH; Naperville (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off and Paid Holidays

401(k) Savings Plan

Tuition Reimbursement

Employee Assistance Program (EAP)

Pet Insurance

Tax-Advantaged Accounts (FSA, HSA)

Job summary

Midwest Orthopaedics at Rush is seeking a full-time Patient Representative based at the outpatient clinic in Naperville, IL. You will manage patient check-in, collect co-pays, and verify information while delivering friendly, professional service in a fast-paced setting.

The role includes data entry in the Electronic Medical Record, guiding patient flow, and maintaining a courteous demeanor with staff and physicians. Schedule: Monday–Friday, no weekends or holidays.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience.
• Minimum 1 year in a medical office setting preferred.

Responsibilities

• Maintain high level of customer service during patient check-in and status updates.
• Oversee patient tracking in EMR, collect co-pays and ensure form completion.
• Verify and update patient information; scan new and returning records.
• Complete patient check-out, collect balances, and schedule return appointments.
• Maintain professionalism and positive demeanor with patients, peers, and physicians.
• Direct patient flow into exam rooms during clinic days.
• Measure and record vitals and document on charts.
• Ensure rooms are cleaned and stocked between patients and at day end.

Skills

Customer service

Team player

Fast-paced environment

Education

High school diploma or GED

Tools

Electronic Medical Record (EMR)

Job description

It’s the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedicsby U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join?

We are seekinga full-time Patient Representative to be based at the outpatient clinic in Naperville, IL. This position will primarily be responsible for the registration process while upholding exceptional professionalism and providing excellent customer service to all patients and staff. Our ideal candidate must have good customer service skills, be a team player, and be able to work in a fast-paced environment. The schedule is Monday through Friday, no weekends or holiday.

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays, and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Direct the flow of patients into the rooms during clinic days.
• Measures vital signs, such as blood pressure, weight, and height, and records information on patients' charts.
• Ensure rooms are cleaned between patients, as well as cleaned and stocked at the end of the day.

Education and/or Experience

• High school diploma or general education degree (GED)
• Minimum of 2 years' experience in a customer service position.
• Minimum one year experience in a medical office setting (preferred)

What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Rate: $18.00 - $19.50 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• Eligible for quarterly incentive program.
• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Employer Opportunity. #INDAOJ

Equal Opportunity Employer
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