Patient Experience Coordinator - Clinic Flow & Check-In

Midwest Orthopaedics at Rush, LLC; Chicago, Northern (IL, KY); Hybrid; USD 32,666,000 - 54,443,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off and Paid Holidays

401(k) Savings Plan

Employee Assistance Program (EAP)

Job summary

Midwest Orthopaedics at Rush is seeking a Patient Coordinator for the outpatient clinic in Chicago, IL. The role emphasizes professional, friendly, and compassionate service to patients and staff in a full-time, Monday–Friday schedule with no weekends or holidays.

Required is a high school diploma or GED and prior customer service experience; medical office experience is preferred. The MOR offers a comprehensive compensation and benefits package.”

Qualifications

• High school diploma or GED required.
• Customer Service experience required.
• Medical office experience preferred.

Responsibilities

• Direct the flow of patients into rooms during clinic days.
• Measure vital signs and record on patient charts.
• Maintain high level of customer service in check-in and phone handling.
• Oversee patient tracking in Athena and collect co-pays.
• Ensure rooms are cleaned between patients and stocked with supplies.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

Athena EMR

Job description

Midwest Orthopaedics at Rush is seeking a Patient Coordinator for the outpatient clinic in Chicago, IL. The role emphasizes professional, friendly, and compassionate service to patients and staff in a full-time, Monday–Friday schedule with no weekends or holidays.

Required is a high school diploma or GED and prior customer service experience; medical office experience is preferred. The MOR offers a comprehensive compensation and benefits package.”