Patient Access & Scheduling Specialist

Southern-Orthopaedic-Surgeons; Montgomery (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Southern Orthopaedic Surgeons in Montgomery, AL is seeking a detail-oriented front desk/medical office administrator to support daily clinic operations. The role requires thorough knowledge of billing, patient intake, and scheduling in a busy orthopedic practice.

You will help prepare clinics, verify insurance and co-pays, manage referrals, and process patient information with care and HIPAA compliance. This onsite position supports multiple departments and patient flow.

Qualifications

• Education: High School or better.
• Knowledge of HIPAA rules.
• 1 year: Customer Service
• Familiarity with PM and EHR computer systems (preferred).
• Insurance Verification and Medical Office experience (preferred).

Responsibilities

• Prepare clinics in advance for upcoming physician schedules.
• Check for errors in scheduling on your clinic schedule.
• Import patient medical information from the patient portal and pharmacies when available.
• Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
• Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned.
• Verify all patient information during the check-in process.
• Obtain a complete update of the patient’s medical history every 12 months.
• Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
• Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
• Coordinate physical therapy scheduling.
• Coordinate patient referrals to outside facilities for consults with the Medical Records department.
• Schedule follow up appointments within the practice or consults within the practice.
• Send prescriptions electronically to patient selected pharmacies.
• Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.
• Place labs in the appropriate bin for pickup, and call or text outside agent for pickup.
• Dispose of patient records in the correct receptacle daily.
• Call appropriate agencies for assistance in case of emergency.
• Relay messages to physicians when necessary to complete patient requests.
• Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
• Print payment charge detail reports when requested by patients and explain charges when necessary.
• Direct walk-in patients to the correct department or facility or register and schedule appointments when needed.
• Report any facility issues to your supervisor.
• Sanitize and clean devices and work area during down time.
• Follow appropriate dress code presenting a professional image.
• Record time in/out and sign off bi-weekly; manage time-off requests.
• Work with Insurance Department to set up payment arrangements with patients.
• Work with Medical Records department with scanning, filing, or any task.
• Cross-train to check-out or check-in when scheduled by your supervisor.
• Comply with HIPAA rules when dealing with patients and patient information.
• Stay late until all patients have been checked out and/or doors lock.
• Participate in facility meetings and activities when scheduled.

Skills

Customer Service

Detail Oriented

Team Player

Education

High School or better.

Job description

Southern Orthopaedic Surgeons in Montgomery, AL is seeking a detail-oriented front desk/medical office administrator to support daily clinic operations. The role requires thorough knowledge of billing, patient intake, and scheduling in a busy orthopedic practice.

You will help prepare clinics, verify insurance and co-pays, manage referrals, and process patient information with care and HIPAA compliance. This onsite position supports multiple departments and patient flow.