Medical Office Coordinator & Patient Concierge

Southern Orthopaedic Surgeons, LLC; Prattville (AL); On-site; USD 40,000 - 52,000; Full time

Job summary

Southern Orthopaedic Surgeons, LLC is seeking an administrative assistant to support patient intake, insurance verification, and medical records coordination at the Prattville clinic. You will handle data entry, referrals, scheduling, and patient follow-ups while ensuring HIPAA compliance and accurate time tracking.

The role requires at least 1 year of customer service experience and a high school diploma or better. Preference for insurance verification and medical office experience.

Qualifications

• High School or better.
• 1 year of Customer Service experience required.
• Preferred Insurance Verification and Medical Office experience.

Responsibilities

• Import patient medical information from the patient portal and pharmacies when available.
• Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
• Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned at the Kiosk.
• Verify all patient information from the check-in process.
• Obtain a complete update of the patient’s medical history every 12 months.
• Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
• Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
• Coordinate physical therapy scheduling.
• Coordinate patient referrals to outside facilities for consults with the Medical Records department.
• Schedule follow up appointments within the practice or consults within the practice.
• Send prescriptions electronically to patient selected pharmacies.
• Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.
• Place labs in the appropriate bin for pickup, and call or text outside agent for pickup.
• Dispose of patient records in the correct receptacle daily.
• Call appropriate agencies for assistance in case of emergency.
• Relay messages to physicians when necessary to complete patient requests.
• Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
• Print payment charge detail reports when requested by patients and explain charges when necessary.
• Direct walk-in patients to the correct department or facility or register and schedule appointments when needed.
• Report any facility issues to your supervisor.
• Sanitize and clean iPads, Kiosks, and your work area during down time.
• Follow appropriate dress code presenting a professional and cohesive image.
• Correctly record your time in and out of work daily and check for missed punches.
• Turn in all time off requests to your supervisor in a timely manner.
• Work with the Insurance Department to set up payment arrangements with patients when necessary.
• Work with the Medical Records department with scanning, filing, or any task assigned or requested.
• Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.
• Cross-train to check-out or check-in when scheduled by your supervisor.
• Comply with all HIPPA rules when dealing with patients and patient information.
• Participate in facility meetings and activities when scheduled.

Skills

Team Player

Detail Oriented

Growth Opportunities

Peer Recognition

Ability to Make an Impact

Education

High School or better

Job description

Southern Orthopaedic Surgeons, LLC is seeking an administrative assistant to support patient intake, insurance verification, and medical records coordination at the Prattville clinic. You will handle data entry, referrals, scheduling, and patient follow-ups while ensuring HIPAA compliance and accurate time tracking.

The role requires at least 1 year of customer service experience and a high school diploma or better. Preference for insurance verification and medical office experience.