Healthcare Office Scheduler II — Patient Access & Support

The CORE Institute; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Southeast Orthopedic Specialists is seeking a Medical Office Scheduler for our Corporate Headquarters to manage patient appointments and referrals using Centricity and Scheduling Assistant tools. This role supports accurate data capture and insurance verification in a fast-paced clinical setting.

Ideal candidates bring healthcare experience, strong organizational and communication skills, and a commitment to patient confidentiality.

Qualifications

• High school diploma or GED required; healthcare familiarity preferred.
• Minimum two years healthcare experience; call center experience preferred.
• Excellent organizational skills and customer service orientation; strong data entry.
• Knowledge of medical terminology and HIPAA privacy rules.
• Proficient in Centricity Practice Management or similar systems.

Responsibilities

• Schedule clinic appointments, consultations and follow-ups using CPS/GE Centricity and Scheduling Assistant.
• Collect and enter demographic, insurance, and medical information; verify eligibility and process claims.
• Confirm patient insurance eligibility and coordinate referrals; manage referrals/documents in chart.
• Answer calls promptly; escalate patient concerns to supervisor; relay messages as needed.
• Coordinate with referring providers to prepare patients for appointments; support daily operations.
• Maintain patient confidentiality and HIPAA compliance; perform other duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

Data entry

Medical terminology

HIPAA compliant

Education

High school diploma/GED

Tools

Centricity PM

CPS/GE Centricity

Scheduling Assistant

Outlook

Microsoft Office

Job description

Southeast Orthopedic Specialists is seeking a Medical Office Scheduler for our Corporate Headquarters to manage patient appointments and referrals using Centricity and Scheduling Assistant tools. This role supports accurate data capture and insurance verification in a fast-paced clinical setting.

Ideal candidates bring healthcare experience, strong organizational and communication skills, and a commitment to patient confidentiality.