Patient Access & Scheduling Specialist

Northwestern Medicine; McHenry (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Wide range of benefits for physical and emotional well-being

Sign-on bonus eligibility

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to build a diverse skill set across multiple departments while ensuring a seamless patient experience. The role requires availability to work any day of the week, including weekends, with varying shifts between 12:00 PM and 12:00 AM CT.

This position offers valuable exposure and professional growth within a collaborative team and aligns with the mission and values of Northwestern Medicine.

Qualifications

• 2-3 years customer service or medical office experience.
• Ability to read, write, and communicate effectively in English.
• Proficiency in computer data-entry/typing.

Responsibilities

• Provide exceptional customer service to patients.
• Maintain patient confidentiality per HIPAA regulations.
• Respond to questions and concerns from patients.

Skills

Customer service orientation

Communication skills

Organizational skills

Time management

Problem-solving skills

Education

High School diploma or equivalent

Tools

Epic

Online order retrieval systems

Job description

Northwestern Medicine is seeking a Patient Access Specialist to build a diverse skill set across multiple departments while ensuring a seamless patient experience. The role requires availability to work any day of the week, including weekends, with varying shifts between 12:00 PM and 12:00 AM CT.

This position offers valuable exposure and professional growth within a collaborative team and aligns with the mission and values of Northwestern Medicine.