Patient Access Operations Specialist

Northwestern Medicine; Huntley (IL); On-site; USD 46,000 - 62,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Ops Coordinator to deliver exceptional customer service, manage staff scheduling, and ensure efficient patient access operations across sites. You will monitor performance, coach team members, and support process improvements to optimize patient flow and provider productivity.

The role requires strong communication, problem solving, and multi-tasking abilities, with a focus on policy adherence, data accuracy, and team collaboration in a

Qualifications

• 4–7 years of progressively responsible work in health care or customer service.
• Excellent interpersonal verbal communication skills.
• Strong problem solving abilities and attention to detail.
• Ability to read and communicate effectively in English.
• Proficient in basic computer skills and typing 40 wpm.
• Ability to multi-task and maintain organization under pressure.
• Excellent written communication and teamwork abilities.

Responsibilities

• Invite and train staff; participate in performance appraisals and employee relations.
• Schedule staff and allocate resources to maximize patient access satisfaction and provider productivity.
• Ensure staff have access to needed policies, training, and resources; coach and mentor one-on-one.
• Coordinate and manage scheduling and coverage across multiple worksites if required.
• Identify issues/trends and report findings to management with recommendations.
• Support budgeting input, staffing, cost containment, and capital needs.
• Review monthly attendance and track performance against goals.
• Lead and participate in staff training to continuously improve skills and patient service.

Skills

Customer service

Scheduling

Staffing

Communication

Problem solving

Multi-tasking

Time management

Job description

Northwestern Medicine is seeking a Patient Access Ops Coordinator to deliver exceptional customer service, manage staff scheduling, and ensure efficient patient access operations across sites. You will monitor performance, coach team members, and support process improvements to optimize patient flow and provider productivity.

The role requires strong communication, problem solving, and multi-tasking abilities, with a focus on policy adherence, data accuracy, and team collaboration in a