Patient Access & Scheduling Specialist

capecodhc; Massachusetts; On-site; USD 36,000 - 48,000; Full time

Job summary

CapecodHC in Massachusetts seeks a motivated receptionist/EMR Specialist to manage patient scheduling and front-office operations. You will maintain efficient daily workflows, handle inquiries, and support patient access goals.

Responsibilities include answering calls, updating records, coordinating with clinicians, and ensuring HIPAA compliance. This role requires strong communication and accurate data handling in a fast-paced environment.

Qualifications

• Ability to read, write and communicate in English.
• High school graduate or equivalent.
• At least one year of experience with medical scheduling preferred.
• At least one year experience with current office technology, proficient with medical computer office applications (EMR, MS Office) preferred.

Responsibilities

• Schedule patient appointments and/or consult requests in person or by telephone in the EMR system according to scheduling protocols.
• Answer the phone in a timely, polite and professional manner, take messages, and direct calls.
• Obtain accurate information when scheduling appointments, including demographics and insurance details.
• Reschedule appointments and extend patient schedules as necessary; notify clinicians of changes.
• Edit clinicians' schedules to include time off and meetings; call patients to reschedule when needed.

Skills

English proficiency

Customer service

Interpersonal skills

Typing 30 WPM

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

MS Office

Scheduling software

Job description

CapecodHC in Massachusetts seeks a motivated receptionist/EMR Specialist to manage patient scheduling and front-office operations. You will maintain efficient daily workflows, handle inquiries, and support patient access goals.

Responsibilities include answering calls, updating records, coordinating with clinicians, and ensuring HIPAA compliance. This role requires strong communication and accurate data handling in a fast-paced environment.