Medical Front Desk & Scheduling Specialist

capecodhc; Massachusetts; On-site; USD 22,000 - 30,000; Full time

Job summary

capecodhc is seeking a friendly Medical Office Administrator to greet patients, answer calls, and register new and returning patients in the EMR. You will verify demographics, collect co-pays, and prepare deposits for courier pickup.

You will schedule and adjust appointments, maintain daily physician schedules, handle referrals and tests, and file records while upholding HIPAA confidentiality. The role requires strong communication, basic typing skills, and proficiency with MS Office and

Qualifications

• Excellent verbal and written communication in English.
• 1 year of office experience preferred.
• Knowledge of medical terminology preferred.
• Typing speed 30 WPM preferred.
• HIPAA confidentiality and patient privacy awareness required.

Responsibilities

• Greet and acknowledge patients in the waiting room.
• Answer phones promptly and route calls.
• Check-in/register patients in EMR, verify demographics and insurance, collect co-pays, and prepare deposits.
• Schedule and reschedule appointments and consult requests in EMR per protocols.
• Maintain physician schedules and prepare charts for next day.
• Handle cancellations and notify clinicians of changes.
• Prepare and distribute forms such as requisitions or referrals.
• Maintain patient records and ensure HIPAA compliance.

Skills

Strong communication

Interpersonal skills

Office technology

Office experience

Typing 30 WPM

Education

High school diploma

Tools

MS Office

Electronic Medical Records

Insurance knowledge

Job description

capecodhc is seeking a friendly Medical Office Administrator to greet patients, answer calls, and register new and returning patients in the EMR. You will verify demographics, collect co-pays, and prepare deposits for courier pickup.

You will schedule and adjust appointments, maintain daily physician schedules, handle referrals and tests, and file records while upholding HIPAA confidentiality. The role requires strong communication, basic typing skills, and proficiency with MS Office and