Patient Access & Scheduling Champion

capecodhc; Massachusetts; On-site; USD 25,000 - 33,000; Full time

Job summary

capecodhc is seeking a Receptionist/EMR Specialist to support patient access and scheduling across departments. You will manage provider calendars, ensure timely appointments, and communicate with patients by phone and in person using EMR systems.

Ideal candidates have 1+ year in medical scheduling, proficiency with MS Office and EMR tools, and strong customer service and communication skills. This role requires HIPAA awareness and the ability to adapt to changing care models.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of medical scheduling experience preferred.
• Experience with EMR/Health Records systems and MS Office preferred.
• Demonstrated excellence in customer service and communication.
• Typing speed 30 WPM preferred.

Responsibilities

• Serve as primary contact for patient access and assist other departments as needed.
• Maintain provider schedules to meet productivity targets and patient flow.
• Attend monthly team meetings to discuss patient access and scheduling.
• Manage schedules during transitions to new care models when applicable.
• Monitor physician panels and contact patients overdue for appointments.
• Track ED/urgent care patients and schedule follow-up visits.
• Schedule appointments/consult requests in EMR per protocols.
• Answer phones promptly and direct calls, leaving messages as needed.
• Collect accurate scheduling information, demographics, and insurance data.
• Reschedule appointments and extend schedules as necessary.
• Process cancellations and no-shows and inform clinicians of changes.
• Edit clinician schedules for time off or meetings; reschedule as needed.
• Maintain efficient daily front office flow and patient scheduling.
• Mail out new patient packages when applicable.
• Confirm appointments within 24 hours.
• Liaise with existing and prospective patients for new/follow-up care.
• Perform receptionist and EMR specialist duties as needed.
• Escalate unresolved issues promptly to management.
• Use scheduling reports to follow up with patients not scheduling visits.
• Maintain harmonious relationships with staff, patients, and guests.
• Maintain confidentiality per HIPAA regulations.
• Able to float to other MACC practices when required.
• Perform other work-related duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Typing 30 WPM

HIPAA compliance

Education

High school diploma or equivalent

Tools

MS Office

EMR systems

Job description

capecodhc is seeking a Receptionist/EMR Specialist to support patient access and scheduling across departments. You will manage provider calendars, ensure timely appointments, and communicate with patients by phone and in person using EMR systems.

Ideal candidates have 1+ year in medical scheduling, proficiency with MS Office and EMR tools, and strong customer service and communication skills. This role requires HIPAA awareness and the ability to adapt to changing care models.