Patient Access & Scheduling Navigator

capecodhc; Massachusetts; On-site; USD 25,000 - 30,000; Full time

Job summary

capecodhc in Massachusetts is hiring a medical scheduling receptionist to manage patient access, clinic schedules and front desk operations. You will coordinate appointments, update patient demographics, and ensure accurate data in the EMR.

The role requires strong customer service, excellent communication, and HIPAA compliance, with experience in EMR and MS Office preferred. This position is on-site in MA with opportunities to support multiple MACC practices as needed.

Qualifications

• High school diploma or equivalent.
• At least 1 year of medical scheduling experience preferred.
• Experience with medical office technology (EMR, MS Office) preferred.
• Typing speed 30 WPM preferred.

Responsibilities

• Primary contact for patient access for patients and other departments.
• Maintains provider schedules to meet productivity targets and patient flow.
• Attends monthly team meetings with physicians and nurses to discuss patient access and scheduling.
• Manages schedules during transitions to new care models.
• Monitors physician panels and contacts patients overdue for appointments.
• Tracks ED/Urgent Care patients and follows up for a visit.
• Schedules appointments and consults in the EMR per scheduling protocols.
• Answers calls promptly, directs calls, and records messages in the EMR.
• Obtains accurate patient information during scheduling (demographics and insurance).
• Reschedules appointments and extends schedules as needed.
• Processes cancellations and no-shows; notifies clinicians of changes.
• Edits clinician schedules for time off and meetings; reschedules as needed.
• Maintains efficient daily patient flow and front office operations.
• Sends out new patient packages when applicable.
• Confirms appointments within 24 hours.
• Liaises with existing and new patients seeking care.
• Performs receptionist and EMR specialist duties as needed.
• Communicates unresolved issues to manager for timely intervention.
• Uses scheduling reports to follow up with patients.

Skills

Reading & writing in English

Customer service

Strong communication

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR system

MS Office

Scheduling software

Job description

capecodhc in Massachusetts is hiring a medical scheduling receptionist to manage patient access, clinic schedules and front desk operations. You will coordinate appointments, update patient demographics, and ensure accurate data in the EMR.

The role requires strong customer service, excellent communication, and HIPAA compliance, with experience in EMR and MS Office preferred. This position is on-site in MA with opportunities to support multiple MACC practices as needed.