Patient Access & Front Desk Specialist

capecodhc; Massachusetts; On-site; USD 25,000 - 33,000; Full time

Job summary

capecodhc is seeking an experienced front desk administrator to greet patients, manage phone calls, and register new and existing patients in the EMR. You will verify demographics, insurance, collect co-pays, and prepare deposits.

The role requires scheduling, chart preparation, and coordination of referrals and tests. The position emphasizes HIPAA compliance, accurate documentation, and professional communication with staff and patients.

Qualifications

• Ability to read, write and communicate in English.
• High school graduate or equivalent.
• Strong communication and interpersonal skills.
• Proficiency with office technology and MS Office.
• Experience in an office setting with 1+ year preferred.
• Knowledge of insurance authorization/referral requirements preferred.
• Medical terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Greet patients and acknowledge their presence in the waiting room.
• Answer the phone promptly, direct calls, and take messages in EMR.
• Check-in/register patients, verify demographics, insurance, collect co-pays, and prepare deposits.
• Provide paperwork, photocopy insurance cards and photo ID.
• Schedule and reschedule appointments per protocols.
• Maintain physician schedules and prepare following day charts.
• Edit schedules for time off or meetings.
• Process cancellations and no-shows; notify clinicians of changes.
• Open and distribute mail to staff and physicians.
• Coordinate follow-up appointments and referrals; order lab/radiology as needed.
• Prepare forms such as requisitions or referral forms.
• Maintain patient records including scanning documents in EMR.
• Refer billing inquiries to billing office.
• Provide records to outside agencies under guidelines.
• Maintain HIPAA confidentiality.
• Communicate effectively with staff, patients and visitors.
• Float to other MACC practices when required.
• Perform other duties as assigned.

Skills

Communication

Interpersonal

Office software

MS Office

EMR/Electronic Medical Records

Typing 30 WPM

Insurance knowledge

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

MS Office

Job description

capecodhc is seeking an experienced front desk administrator to greet patients, manage phone calls, and register new and existing patients in the EMR. You will verify demographics, insurance, collect co-pays, and prepare deposits.

The role requires scheduling, chart preparation, and coordination of referrals and tests. The position emphasizes HIPAA compliance, accurate documentation, and professional communication with staff and patients.