Patient Access & Scheduling Coordinator

capecodhc; Massachusetts; On-site; USD 23,000 - 30,000; Full time

Job summary

capecodhc in Massachusetts seeks an experienced Front Desk/EMR Scheduler to manage patient access and scheduling in a fast-paced clinical setting.

The role involves coordinating provider calendars, confirming appointments, and ensuring accurate patient information in the EMR. Strong customer service, communication skills, and HIPAA compliance are essential for delivering quality patient care.

Qualifications

• 1+ year of medical scheduling experience preferred.
• Experience with Electronic Medical/Health Records systems.
• Proficient with MS Office.
• Excellent customer service and communication skills.
• HIPAA confidentiality knowledge.

Responsibilities

• Serve as primary contact for patient access and department scheduling guidance.
• Maintain provider schedules to meet productivity targets and patient flow.
• Attend monthly team meetings to discuss patient access and scheduling.
• Manage schedules during transitions to new care models.
• Contact patients past due for appointments from physician panels.
• Schedule appointments and consults in EMR per protocols.
• Answer calls promptly, direct to correct person, and log messages in EMR.
• Ensure accurate scheduling information including demographics and insurance payer data.
• Reschedule, cancel, and notify clinicians of changes; edit schedules as needed.
• Maintain front office operations and confidential patient information per HIPAA.

Skills

Medical scheduling

EMR systems

Customer service

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Electronic Medical Records

Job description

capecodhc in Massachusetts seeks an experienced Front Desk/EMR Scheduler to manage patient access and scheduling in a fast-paced clinical setting.

The role involves coordinating provider calendars, confirming appointments, and ensuring accurate patient information in the EMR. Strong customer service, communication skills, and HIPAA compliance are essential for delivering quality patient care.