Patient Access & Scheduling Specialist

Sioux Center Health; Marshall (MN); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera Marshall Clinic is seeking a receptionist to support front-desk operations. This PRN role covers days/evenings/weekends as needed, handling patient check-in, registrations, and basic outreach to ensure smooth access to care.

You will verify demographics and insurance, process payments, coordinate scheduling, and route calls to the appropriate staff. The position emphasizes compassion, confidentiality, and teamwork in a busy outpatient setting.

Qualifications

• High School or GED equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.
• Ability to communicate effectively with others and maintain confidentiality.

Responsibilities

• Welcomes patients, checking them in and completing registration including demographics, insurance and service payments.
• Responsible for insurance verifications, authorizations and getting consent/waiver forms signed as appropriate.
• Responsible for scanning all pertinent information into the patient’s record.
• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments as needed.
• Maintains computer appointment scheduling and follows office scheduling policies and parameters.
• Expedites delivery of care by coordinating nurse, physician, and patient time; acts as public relations agent for the physicians by serving patients in a friendly, efficient manner.

Education

High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Job description

Avera Marshall Clinic is seeking a receptionist to support front-desk operations. This PRN role covers days/evenings/weekends as needed, handling patient check-in, registrations, and basic outreach to ensure smooth access to care.

You will verify demographics and insurance, process payments, coordinate scheduling, and route calls to the appropriate staff. The position emphasizes compassion, confidentiality, and teamwork in a busy outpatient setting.