Patient Service Representative

Sioux Center Health; Marshall (MN); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera Marshall Clinic is seeking a receptionist to support front-desk operations. This PRN role covers days/evenings/weekends as needed, handling patient check-in, registrations, and basic outreach to ensure smooth access to care.

You will verify demographics and insurance, process payments, coordinate scheduling, and route calls to the appropriate staff. The position emphasizes compassion, confidentiality, and teamwork in a busy outpatient setting.

Qualifications

• High School or GED equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.
• Ability to communicate effectively with others and maintain confidentiality.

Responsibilities

• Welcomes patients, checking them in and completing registration including demographics, insurance and service payments.
• Responsible for insurance verifications, authorizations and getting consent/waiver forms signed as appropriate.
• Responsible for scanning all pertinent information into the patient’s record.
• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments as needed.
• Maintains computer appointment scheduling and follows office scheduling policies and parameters.
• Expedites delivery of care by coordinating nurse, physician, and patient time; acts as public relations agent for the physicians by serving patients in a friendly, efficient manner.

Education

High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Job description

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.
$18.00 - $23.25

Location

Access Health Marshall-Carlson St

Worker Type

PRN

Work Shift

As Needed (United States of America)

Position Highlights

This position would cover days/evenings/weekend shifts as needed.

You Belong at Avera

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Works in the various reception areas throughout the Clinic and is responsible for helping the patients to access the Clinic's system for care.

What You Will Do

• Welcomes patients, checking them in and completing registration which includes verifying demographics, insurance and collection of any service payments.
• Responsible for insurance verifications, authorizations and getting consent and waiver forms signed as appropriate.
• Responsible for scanning all pertinent information into the patient’s record.
• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments if needed.
• Maintains computer appointment scheduling and follows office scheduling policies/parameters.
• Expedites delivery of care by coordinating nurse, physician, and patient time. Acts as public relations agent for the physicians by serving the patients in a friendly, efficient manner. Directs patients to ancillary services as needed.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, Or Work Experience

• High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].