Patient Referral Assistant | PRN

Avera McKennan; Spencer (IA); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera Spencer Clinic is seeking a PRN receptionist to greet customers, collect demographic/insurance information, and manage appointments. You will handle co-pays, verify insurance details, and assist with medical record releases, while supporting billing inquiries and cash handling.

The role requires excellent communication, ability to multitask in a fast-paced environment, and adherence to clinic policies. Clinic hours are weekday days, with additional coverage as needed.

Qualifications

• Must be able to work the hours specified.

Responsibilities

• Monitors multiple line telephone and routes calls promptly and alerts appropriate personnel to urgent messages/issues that require immediate attention to ensure prompt, professional service.
• Executes the patient check-in process from verifying patient demographics, scanning proper insurance information/ID, and collecting co-pays or balance due to ensure the proper information is maintained in the patient record.
• Coordinates all provider schedules, ancillary services, triage, coordinated care, Healthworks, and Wellness nurse for follow-up care when the care teams are not available to ensure no delays in patient service.
• Maintains the appointment scheduler system by coordinating appointment scheduling following office scheduling policies/parameters.
• Assists in resolving patient billing questions/concerns within the scope of knowledge or refers to appropriate personnel as needed.
• Assists new patients with appropriate medical record release forms to obtain past medical records.
• Maintains electronic credit card machine, verifying cash on hand, and balancing the cash drawer to receipts.
• Verification of patient information when distributing documents for pick up and obtaining the appropriate signatures for the pickup.
• Performs general tasks such as maintaining supplies, opening and closing of the clinic, securing the clinic at the end of the day.

Skills

Telephone handling

Scheduling

Billing questions

Cash handling

Medical records

Check-in process

Documentation

Job description

Location: Avera Spencer Clinic

WorkerType: PRN

Work Shift: Day Shift (United States of America)

Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $18.00 - $23.25

Position Highlights

Clinic Hours: Monday-Friday, 8:00 AM -5:00 PM Hours for position as needed- You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Greets customers, gathers information to update patient demographics/insurance information and scans the necessary documents in addition to collection of co-pays to ensure customer information is being maintained. Schedules all appointments and procedures for the patient as directed by the physician and anticipates tests, procedures, and preparation required prior to testing, including providing instructions to the patient to ensure smooth workflow. Performs secretarial duties including preparing of documents to send to other entities for patients appointments, documentation of the referral, and completion of miscellaneous forms.

What you will do

• Monitors multiple line telephone and routes calls promptly and alerts appropriate personnel to urgent messages/issues that require immediate attention to ensure prompt, professional service.
• Executes the patient check-in process from verifying patient demographics, scanning proper insurance information/ID, and collecting co-pays or balance due to ensure the proper information is maintained in the patient record.
• Coordinates all provider schedules, ancillary services, triage, coordinated care, Healthworks, and Wellness nurse for follow-up care when the care teams are not available to ensure no delays in patient service.
• Maintains the appointment scheduler system by coordinating appointment scheduling following office scheduling policies/parameters.
• Assists in resolving patient billing questions/concerns within the scope of knowledge or refers to appropriate personnel as needed.
• Assists new patients with appropriate medical record release forms to obtain past medical records.
• Maintains electronic credit card machine, verifying cash on hand, and balancing the cash drawer to receipts.
• Verification of patient information when distributing documents for pick up and obtaining the appropriate signatures for the pickup.
• Performs general tasks such as maintaining supplies, opening and closing of the clinic, securing the clinic at the end of the day.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience

Less than 1 year Related experience and/or training

Expectations and Standards

Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera’s values of compassion, hospitality, and stewardship. Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members.

Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services.

Join us in making a positive impact on moving health forward.