Patient Access Specialist — Front Desk & Care Coordination

Avera Gregory Healthcare Center; South Dakota; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO from day 1

Employer 5% retirement match

Career development and mentorship

Job summary

Avera Gregory Healthcare Center is seeking a reception/registration associate to welcome patients, verify insurance, and register new visits across multiple locations. You will scan records, handle calls, and maintain scheduling to support timely care.

Strong communication and confidentiality are essential, with attention to detail and teamwork to ensure a positive patient experience in a fast-paced clinic environment.

Qualifications

• High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.
• Ability to communicate effectively with others and maintain confidentiality.
• Visual acuity adequate to perform duties.

Responsibilities

• Welcome patients, check them in, register, verify demographics and insurance.
• Handle insurance verifications, authorizations, and consent forms.
• Scan information into the patient records.
• Answer calls, messages and faxes and route as needed.
• Maintain computer appointment scheduling per policy.
• Coordinate nurse, physician, and patient time to expedite care.
• Serve as public relations representative for physicians with patients.
• Direct patients to ancillary services as needed.

Skills

Communication

Attention to detail

Customer service

Education

High School or GED Equivalent or 1-3 months related experience

Job description

Avera Gregory Healthcare Center is seeking a reception/registration associate to welcome patients, verify insurance, and register new visits across multiple locations. You will scan records, handle calls, and maintain scheduling to support timely care.

Strong communication and confidentiality are essential, with attention to detail and teamwork to ensure a positive patient experience in a fast-paced clinic environment.