Patient Access Representative

UnityPoint Health – Meriter; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

UnityPoint Health – Meriter is seeking a Patient Access Representative to ensure a smooth, accurate, and welcoming experience for patients and visitors. You will play a key role in patient admission, registration, insurance verification, and scheduling, ensuring interactions are efficient and compliant with financial and insurance requirements.

Responsibilities include collecting demographic and insurance data, verifying plans, handling calls, educating patients on financial obligations, and

Qualifications

• Demographic, insurance, financial, and clinical data collection and recording in the system.

Responsibilities

• Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system.
• Maintain strong knowledge of insurance plans and verification processes.
• Answer and route phone calls professionally; take accurate messages.
• Educate patients on financial obligations, including POS collections and estimates.
• Assist with patient self-service registration processes.
• Monitor and manage multiple work queues to ensure timely workflow.
• Refer patients needing financial assistance to a Financial Advocate.
• Schedule walk-in procedures and collaborate with central scheduling.

Skills

Data collection

Insurance verification

Phone communication

Patient education

POS collections

Self-service registration

Queue management

Financial advocacy referral

Education

High School Diploma

Job description

Schedule:

Week 1: Mon/Tue/Wed/Sat 6a-2:30p. Week 2: Sun/Thurs/Fri 6a-2:30p.

We’re seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key role in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.

Key Responsibilities & Skills:

• Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete
• Maintain strong knowledge of insurance plans and verification processes
• Answer and route phone calls professionally; take accurate messages
• Educate patients on financial obligations, including point of service (POS) collections and estimates
• Assist with patient self-service registration processes service registration processes. service registration processes.
• Monitor and manage multiple work queues to ensure timely workflow
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Schedule walk in procedures and collaborate with central scheduling regarding other needs

Why UnityPoint Health – Meriter?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Join our team of experts and make a difference with UnityPoint Health.

Required Qualifications:

• High School Diploma or equivalent
• At least two (2) years of customer service or healthcare related experience is preferred