Patient Access Representative - ER; 0.7 FTE; Day Shift

UnityPoint Health; Madison (WI); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Paid time off

Tuition reimbursement

401K matching

Dental and health insurance

Pet insurance

Job summary

UnityPoint Health is hiring for a Patient Access Representative in Madison, WI. This role is pivotal in ensuring a seamless and welcoming experience for patients through accurate registration and insurance verification.

We are committed to our team members' well-being, offering competitive benefits including paid time off, tuition reimbursement, and comprehensive health insurance.

Join us and be part of a recognized Top Workplace in Healthcare.

Qualifications

• Minimum of two years of customer service or healthcare related experience is preferred.

Responsibilities

• Accurately collect and record patient data.
• Answer and route phone calls professionally.
• Educate patients on financial obligations.
• Assist with patient self-service registration processes.

Skills

Customer service skills

Insurance verification knowledge

Attention to detail

Education

High School Diploma

Job description

16472BR

FTE: 0.7

Shift: Week 1: Mon/Tue/Wed/Sat 6a-2:30p. Week 2: Sun/Thurs/Fri 6a-2:30p

Compensation: $18.32+

Hours Per Week: 28

Weekends: Yes

Benefit Eligible

Schedule: Week 1: Mon/Tue/Wed/Sat 6a-2:30p. Week 2: Sun/Thurs/Fri 6a-2:30p.

We’re seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key role in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.

Key Responsibilities & Skills

• Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete
• Maintain strong knowledge of insurance plans and verification processes
• Answer and route phone calls professionally; take accurate messages
• Educate patients on financial obligations, including point of service (POS) collections and estimates
• Assist with patient self-service registration processes
• Monitor and manage multiple work queues to ensure timely workflow
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Schedule walk in procedures and collaborate with central scheduling regarding other needs

Why UnityPoint Health – Meriter?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Join our team of experts and make a difference with UnityPoint Health.

Required Qualifications

• High School Diploma or equivalent
• At least two (2) years of customer service or healthcare related experience is preferred

EEO/M/F/D/V