Patient Access & Scheduling Specialist

Hanger, Inc.; London (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

8 Paid National Holidays

4 floating holidays

Paid time off (PTO)

Medical, Dental, Vision

401k Savings

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a friendly receptionist to support front desk operations at our O&P clinics. You will greet patients, verify demographics and insurance, collect payments, and schedule follow ups for cast measurements and prosthetic care plans.

The ideal candidate has prior front desk or medical office experience, strong communication skills, and proficiency with Windows, MS Office, and EHR systems. A valid driver’s license is required. We offer robust benefits and growth opportunities.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Greet and assist patients upon arrival at the front desk.
• Verify and update patient demographics and insurance during check-in.
• Collect patient payments and handle copays at the front desk.
• Coordinate follow-up appointments and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with the Revenue Cycle Management team to obtain patient information.

Skills

Front desk experience

Customer service

Communication skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Windows OS

MS Office

EHR software

Job description

Hanger, Inc. is seeking a friendly receptionist to support front desk operations at our O&P clinics. You will greet patients, verify demographics and insurance, collect payments, and schedule follow ups for cast measurements and prosthetic care plans.

The ideal candidate has prior front desk or medical office experience, strong communication skills, and proficiency with Windows, MS Office, and EHR systems. A valid driver’s license is required. We offer robust benefits and growth opportunities.