Patient Access & Scheduling Specialist

Meeker Memorial; Litchfield (MN); On-site; USD 25,000 - 34,000; Full time

Job summary

Meeker Memorial in Litchfield, MN is seeking a Patient Scheduler to manage referral work queues, coordinate appointments, and schedule clinic visits, ensuring timely access to care for patients. The role serves as a liaison among patients, providers, and departments, supporting efficient operations and a positive patient experience.

Responsibilities include processing referrals in the EMR, coordinating internal and external appointments, and verifying patient information while upholding HIPAA

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in a medical office, patient access, scheduling, or referral role.
• Strong computer skills and ability to navigate EMR.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple tasks, prioritize work, and meet deadlines.

Responsibilities

• Manage and process referral work queues in the EMR accurately and timely.
• Coordinate and schedule referral appointments with internal departments and external providers.
• Schedule in-clinic appointments according to provider templates, clinic guidelines, and patient needs.
• Verify appointment details and ensure accurate demographic and insurance information.
• Respond to patient inquiries related to referrals, scheduling, and appointment coordination.
• Maintain patient confidentiality and HIPAA compliance in all interactions.
• Escalate complex referrals appropriately and support process improvements.

Skills

Attention to detail

Time management

Problem-solving

Teamwork

HIPAA compliance

Customer service

Communication

Education

High school diploma or equivalent

Tools

Epic EMR

Scheduling software

Microsoft Office

Paycom HRIS

Multi-line phone systems

Google Workspace

Microsoft Teams

Job description

Meeker Memorial in Litchfield, MN is seeking a Patient Scheduler to manage referral work queues, coordinate appointments, and schedule clinic visits, ensuring timely access to care for patients. The role serves as a liaison among patients, providers, and departments, supporting efficient operations and a positive patient experience.

Responsibilities include processing referrals in the EMR, coordinating internal and external appointments, and verifying patient information while upholding HIPAA