Patient Access & Scheduling Specialist

Geisinger; Lewistown (Mifflin County); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

401(k) plan

MyHealth Rewards wellness program

Family-friendly support including Adop

Care.com membership

Employee Assistance Program

Résumé du poste

Geisinger Lewistown Hospital (GLH) is seeking a regular, non-exempt front desk assistant to provide frontline support for the department. You will greet and register patients, support check-out, and schedule future appointments as applicable in a fast-paced office environment.

Responsibilities include verifying demographics, processing insurance, collecting fees, ensuring regulatory forms are completed, and coordinating follow-up appointments.

Qualifications

• High School Diploma or Equivalent (GED) is required.
• Minimum of 1 year related work experience is preferred.
• Healthcare front desk experience is advantageous.

Responsabilités

• Check-in patients for appointments and verify demographics accurately.
• Monitor patient wait times and inform patients of changes; assist with kiosk check-in where available.
• Determine insurance order (primary/secondary/tertiary) per encounter and read insurance responses.
• Provide necessary disclosures and privacy information; obtain signatures.
• Explain financial obligations and collect fees at time of service as appropriate.
• Complete regulatory forms with patients as required.
• Schedule follow-up appointments and referrals as needed.
• Process multi-channel messages related to appointments, referrals, prescriptions, and complaints.
• Notify patients/guarantors of anticipated financial responsibility and collect accordingly.
• Post cash following department guidelines.
• Manage work queues to resolve accounts promptly.
• Maintain productivity and quality standards.
• Maintain medical records and releases accurately.
• Assist with referrals and pre-certifications during encounters.
• Utilize and maintain patient recall and reschedule lists.

Connaissances

Clinic Support Services

Communication

Computer Literacy

Customer Service

Health Information Systems (HIS)

HIPAA Compliance

Multitasking

Organizing

Teamwork

Formation

High School Diploma or Equivalent (GED)

Description du poste

Geisinger Lewistown Hospital (GLH) is seeking a regular, non-exempt front desk assistant to provide frontline support for the department. You will greet and register patients, support check-out, and schedule future appointments as applicable in a fast-paced office environment.

Responsibilities include verifying demographics, processing insurance, collecting fees, ensuring regulatory forms are completed, and coordinating follow-up appointments.