Patient Access & Registration Specialist

Geisinger; Hazleton (Luzerne County); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Full benefits from day one

Tuition reimbursement

Generous PTO

Job summary

Geisinger Community Care Hazleton is seeking a front line office assistant to greet and register patients, verify demographics, and support check-out and scheduling processes.

The role requires strong clerical skills, clear communication, and a commitment to patient confidentiality, with typical 40-hour weeks in an office setting. Prior related experience is preferred but not required.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of related work experience preferred.
• Strong communication and front desk skills are essential.

Responsibilities

• Check in patients for appointments and verify demographics.
• Monitor patient wait times and communicate changes.
• Read and interpret insurance responses.
• Assign primary/secondary/tertiary insurance per encounter.
• Collect fees and explain financial obligations at time of service.
• Complete regulatory forms and coordinate follow-up appointments.
• Handle multi-channel messages for appointments, referrals, prescriptions, and complaints.
• Maintain confidentiality and HIPAA compliance.
• Process referrals and pre-certifications as needed.
• Maintain recall and reschedule lists.

Skills

Clerical I

Communication

Customer Service

Confidentiality

Education

High School Diploma or GED

Job description

Geisinger Community Care Hazleton is seeking a front line office assistant to greet and register patients, verify demographics, and support check-out and scheduling processes.

The role requires strong clerical skills, clear communication, and a commitment to patient confidentiality, with typical 40-hour weeks in an office setting. Prior related experience is preferred but not required.