Onsite Patient Access & Scheduling Specialist

City of Hope; Linwood (NJ); On-site; USD 25,000 - 44,000; Full time

Job summary

Retina Group of Washington in Greenbelt, MD, onsite role seeking a patient services representative to manage appointment registration and pre-registration processes, verify insurance information, and assist with financial counseling. The role emphasizes accurate data handling, HIPAA compliance, and smooth patient flow.

Candidate should have 2+ years in healthcare or customer service, with strong English communication skills and proficiency in common office software.

Qualifications

• Education: High School Graduate or GED (GED honored).
• Experience: 2+ years in patient-facing healthcare or customer service preferred.

Responsibilities

• Schedule and accurately complete full registration for patients requesting appointments.
• Initiate pre-registration and ensure demographic and insurance information is accurate.
• Verify insurance information, benefits, and referral details.
• Obtain IDs and insurance cards and validate patient identity and coverage.

Skills

Verbal communication

Written communication

Customer service

Cash handling

Analytical thinking

Education

GED

Tools

Microsoft Office Suite

Multiple electronic systems

Job description

Retina Group of Washington in Greenbelt, MD, onsite role seeking a patient services representative to manage appointment registration and pre-registration processes, verify insurance information, and assist with financial counseling. The role emphasizes accurate data handling, HIPAA compliance, and smooth patient flow.

Candidate should have 2+ years in healthcare or customer service, with strong English communication skills and proficiency in common office software.