Patient Access & Scheduling Specialist

Forefront Dermatology; Leeds, Northern (AL, KY); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

EAP

401K with company match

PTO/Holiday pay

Milestone bonuses

Internal mobility

Employee discounts

Referral bonuses

Job summary

Forefront Dermatology is seeking a Patient Access Representative to be the first point of contact for patients, guiding scheduling and insurance questions with accuracy. You will support a fast-paced workflow, learn health plan specifics, and maintain performance KPIs while delivering a positive patient experience.

This role emphasizes fast responsiveness, attention to detail, and effective communication across multiple systems, with a home office setup and a competitive benefits package.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old.
• 1+ years’ experience in a fast-paced environment handling a minimum of 65 calls a day.
• Must be present for all training days to ensure successful onboarding.
• Home internet must be 90kbps downstream and upstream.

Responsibilities

• Handle a high volume of inbound patient scheduling calls with accuracy.
• Navigate multiple systems to schedule appointments while communicating clearly.
• Learn health plan details and apply knowledge after training.
• Maintain KPIs such as Call Quality, Scheduling rate, and Call handle time.
• Work efficiently across multiple screens in a fast-paced setting.

Skills

Call handling

Multitasking

Attention to detail

Listening

Communication

Education

High School Diploma or GED

Tools

CRM systems

Dual monitors

Job description

Forefront Dermatology is seeking a Patient Access Representative to be the first point of contact for patients, guiding scheduling and insurance questions with accuracy. You will support a fast-paced workflow, learn health plan specifics, and maintain performance KPIs while delivering a positive patient experience.

This role emphasizes fast responsiveness, attention to detail, and effective communication across multiple systems, with a home office setup and a competitive benefits package.