Patient Access Representative

Forefront Dermatology; Leeds, Northern (AL, KY); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

EAP

401K with company match

PTO/Holiday pay

Milestone bonuses

Internal mobility

Employee discounts

Referral bonuses

Job summary

Forefront Dermatology is seeking a Patient Access Representative to be the first point of contact for patients, guiding scheduling and insurance questions with accuracy. You will support a fast-paced workflow, learn health plan specifics, and maintain performance KPIs while delivering a positive patient experience.

This role emphasizes fast responsiveness, attention to detail, and effective communication across multiple systems, with a home office setup and a competitive benefits package.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old.
• 1+ years’ experience in a fast-paced environment handling a minimum of 65 calls a day.
• Must be present for all training days to ensure successful onboarding.
• Home internet must be 90kbps downstream and upstream.

Responsibilities

• Handle a high volume of inbound patient scheduling calls with accuracy.
• Navigate multiple systems to schedule appointments while communicating clearly.
• Learn health plan details and apply knowledge after training.
• Maintain KPIs such as Call Quality, Scheduling rate, and Call handle time.
• Work efficiently across multiple screens in a fast-paced setting.

Skills

Call handling

Multitasking

Attention to detail

Listening

Communication

Education

High School Diploma or GED

Tools

CRM systems

Dual monitors

Job description

Overview

About Forefront

When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.

Schedule: 34 hours, Mon -Thu, 7:40am - 4:30pm

You’ll Enjoy

As a Patient Access Representative, you will be the first point of contact for our patients. Empowered to take initiative, you will follow established procedures, processes, and systems to provide a resolution for our patients. You are the first step in making an impact to the patient experience. To ensure we meet our patients' needs, it is your role to be patient, listen and answer any questions or concerns to create the best patient experience. This may sound simple but there are deep complexities to health insurance and each patient's needs are different. This is not a slow-paced customer service role. You are responsible for making their journey and experience great and we are seeking talent who has a passion for patients and a skillset to work quickly with accuracy all while keeping the patient top of mind.

Total Compensation and Rewards:

• Pay starting at: $15.50 per hour and higher based upon years of experience
• Employee benefits- Medical, Dental, Vision
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• PTO/ Holiday pay
• Milestone bonuses
• Internal mobility
• Employee discounts
• Referral bonuses

Responsibilities

• Handle a high volume of inbound patient scheduling calls while ensuring attention to detail when collecting information.
• Navigate through multiple systems and tools to ensure appointments are scheduled accurately all while putting the patient at ease, listening, and typing simultaneously.
• You will be responsible for learning about various health plans and expected to apply that knowledge post training.
• Ability to demonstrate workflows and subject matter expertise covered in training while maintaining KPIs (Call Quality, Scheduling rate, Call handle time)
• Problem-solver with a can-do attitude who can thrive at multi-tasking in a fast-paced environment.
• Work on multiple screens quickly and expect the unexpected.
• Given the critical nature of assisting patients there are KPI’s attached to this role, you must be comfortable working in a metrics driven environment.

Qualifications

• Your home office must be a quest space, free of distractions during working and training hours, including pets, phone, or other household members
• High School Diploma or GED
• Must be 18+ years of age
• 1+ years’ experience working in a fast-paced environment handling a minimum of 65 calls a day working in multiple systems and dual screens
• Must be present for all training days to ensure successful onboarding
• Home internet cannot be satellite internet and must be 90kbps downstream and upstream

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them. Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact [e-mail] to let us know the nature of your request and your contact information.