Clinical Patient Access Representative

Forefront Dermatology; Osage Beach (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Forefront Dermatology is seeking a Patient Access Representative to schedule patient appointments via phone across all clinics, update demographic and insurance information, and manage provider schedules to maximize daily productivity.

You will explain insurance policies at scheduling, deliver courteous customer service to callers, document patient concerns, and coordinate with physicians to confirm appointments.

Qualifications

• High school diploma or equivalent.
• 1+ year medical office experience preferred.
• Customer service experience preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Excellent customer service, communication and organizational skills.
• Ability to type at least 40 wpm preferred.

Responsibilities

• Schedule and coordinate patient appointments via phone following protocols and templates.
• Explain insurance and financial policies when scheduling appointments.
• Provide excellent customer service to all callers by answering phones promptly and professionally.
• Accurately document patient concerns and maintain physician schedules to ensure proper scheduling and confirmations.
• Answer telephone, screen calls, take messages, and provide information as needed.
• Perform related duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Attention to detail

Teamwork

Professional demeanor

Education

High school diploma / GED

Tools

Typing 40 wpm

Basic computer skills

Medical office software

MS Office

Job description

Overview

The Patient Access Representative is responsible for computer appointment scheduling for all Forefront Dermatology clinics, updating computer patient demographic and insurance information. This position will actively manage provider schedules to ensure maximum productivity/scheduled appointments each day.

Responsibilities

• Schedule and coordinate patient appointments via phone following company protocols, proceduresand physician schedule templates whenapplicable.
• Explain insurance and financial policies when schedulingappointments.
• physician schedule templates when applicable.
• Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner
• Accurately document patient concerns
• Explain insurance and financial policies when scheduling appointments.
• Answer telephone, screen calls, take messages, and provide information according toprotocol.
• Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
• Answer telephone, screen calls, take messages, and provide information according toprotocol.
• Maintain physician schedules, ensuring that all patients are scheduled properly and appointmentsare confirmed.
• Perform other related duties asassigned.

Qualifications

EDUCATION

• High school diploma, GED/HSED, or equivalent.

KNOWLEDGE, SKILLS AND ABILITIES

• 1+ years of recent medical office experience in a similar capacity is preferred.
• Previous customer service experience is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive criticism and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.

Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact [e-mail] to let us know the nature of your request and your contact information.