Patient Access & Scheduling Specialist

Lake Charles Memorial Health; Lake Charles (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Lake Charles Memorial Health is seeking a Patient Access Representative to handle greeting, scheduling, insurance verification, and EMR data entry. The role includes collecting co-pays, checking in/out patients, and coordinating referrals and precertifications.

Ideal candidates will have a high school diploma and experience with medical terminology and Microsoft Office, with strong communication and customer service skills to support a welcoming patient experience.

Qualifications

• High school diploma or equivalent required.
• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous scheduling experience preferred.
• Broad range of administrative and technical skills in healthcare environment.

Responsibilities

• Answers phone with correct salutation. Takes messages when appropriate.
• Documents all messages into electronic EMR.
• Greets each patient warmly and cheerfully.
• Verifies patient information, demographics and insurance coverage.
• Checks in the patient in the EMR.
• Updates and scans updated information and forms into EMR system.
• No-show letters generated for missed appointments in patient chart.
• Collects co-pay and prior balances, posts to account and provides receipts.
• Checks out the patient in the EMR and pulls orders from checkout function.
• Schedules testing after precertification per provider orders.
• Completes medical records requests and referrals through EMR.
• Reconciles receipts per established protocol.
• Verifies insurance.

Skills

Phone etiquette

Customer service

EMR navigation

Administrative duties

Attention to detail

Communication

Teamwork

Independent work

Policy adherence

Education

High school diploma

Medical terminology training

Typing / keyboarding

Microsoft Office

Tools

EMR system

Microsoft Office

Job description

Lake Charles Memorial Health is seeking a Patient Access Representative to handle greeting, scheduling, insurance verification, and EMR data entry. The role includes collecting co-pays, checking in/out patients, and coordinating referrals and precertifications.

Ideal candidates will have a high school diploma and experience with medical terminology and Microsoft Office, with strong communication and customer service skills to support a welcoming patient experience.