Patient Access & Scheduling Specialist

SWLA Center for Health Services; Lake Charles (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

SWLA Center for Health Services is seeking a Patient Access Coordinator (PAC I and PAC II) to join the busy Call Center. You will be the first point of contact, creating a welcoming environment and accurately scheduling new and established patients.

The role requires managing large call volumes, delivering friendly service, and maintaining precise patient data in the EHR. The position emphasizes teamwork within a fast-paced clinic setting, with training opportunities and a commitment to service

Qualifications

• High school diploma or GED.
• Medical Assistant training or certification preferred.
• Switchboard experience desired.
• Experience in healthcare, healthcare office, call center, switchboard, or reception.

Responsibilities

• Release center telephones from answering service at least 30 minutes before clinic operations.
• Answer at least 100 calls per day.
• Answer patient calls on the first ring and within 60 seconds.
• Handle calls for all SWLA Center for Health Services sites.
• Turn phones over to the answering service 5 minutes before clinic close.
• Manage large inbound and outbound transfers promptly.
• Input data into the company system to keep patient records updated.
• Maintain customer satisfaction ratings per provided criteria.
• Follow established call scripts for screening and routing calls.
• Communicate cancellations, walk-ins, and late arrivals to clinical staff.
• Assist scheduling with patient rescheduling when providers are unavailable.
• Document all patient messages in EHR with key details.
• Obtain information from hospitals/nursing homes and inform nurses accordingly.
• Determine resolutions using company policies or escalate to Manager.

Skills

Call center experience

Data entry

Customer service

Telephone etiquette

Education

High school diploma or GED

Medical Assistant training or certification preferred

Tools

EHR systems

Job description

SWLA Center for Health Services is seeking a Patient Access Coordinator (PAC I and PAC II) to join the busy Call Center. You will be the first point of contact, creating a welcoming environment and accurately scheduling new and established patients.

The role requires managing large call volumes, delivering friendly service, and maintaining precise patient data in the EHR. The position emphasizes teamwork within a fast-paced clinic setting, with training opportunities and a commitment to service