Patient Experience Coordinator & Scheduling Lead

Houston Methodist; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Houston Methodist is seeking a Senior Patient Services Representative to handle patient check-in/check-out and appointment scheduling, ensuring a smooth visit experience. The role supports billing workflows and may engage in registration tasks as needed.

Responsibilities include coordinating patient flow, maintaining accurate scheduling data, and acting as a mentor to junior staff while upholding service excellence and HIPAA compliance across departments.

Qualifications

• High School diploma or equivalent.
• Five years of experience, including three years in a related healthcare role.
• Sufficient English fluency for professional patient interactions.
• Strong customer service and communication skills.

Responsibilities

• Performs patient check in/check out functions and inputs accurate scheduling/registration data to initiate financial clearance.
• Coordinates patient flow with timeliness and attention to priority standards, notifying of issues causing delays or denials.
• Functions as a role model/mentor for less experienced staff and provides issue resolution.
• Generates department reports and assists with correspondence and administrative tasks.

Skills

Patient scheduling

Customer service

Communication

English proficiency

Microsoft Office

EMR knowledge

Education

High School diploma or equivalent

Tools

Electronic Medical Record (EMR)

Job description

Houston Methodist is seeking a Senior Patient Services Representative to handle patient check-in/check-out and appointment scheduling, ensuring a smooth visit experience. The role supports billing workflows and may engage in registration tasks as needed.

Responsibilities include coordinating patient flow, maintaining accurate scheduling data, and acting as a mentor to junior staff while upholding service excellence and HIPAA compliance across departments.