Patient Access & Scheduling Specialist

American Oncology Network; Hot Springs (AR); On-site; USD 23,000 - 32,000; Full time

Job summary

Genesis Cancer and Blood Institute is seeking a Patient Services Specialist to provide front-end patient support. You will manage patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and excellent customer service.

The role requires accurate EMR documentation, scheduling coordination, and cross-station collaboration. A minimum of one year in healthcare, a high school diploma, and proficiency with MS Office are expected.

Qualifications

• Minimum of one year experience in a healthcare setting.
• Demonstrated customer service focus with strong attention to detail and multitasking ability

Responsibilities

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Accurately check in patients according to clinic policy, verify identity, and document arrival status and location in the EMR.
• Verify, update, and maintain patient demographic information at required intervals.
• Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
• Ensure completion of required patient forms and medical history documentation.
• Respond promptly to inbound calls; route calls or document messages accurately within the EMR.

Skills

Interpersonal skills

Communication

Critical thinking

Organizational skills

Multitasking

MS Office

Education

High School Diploma

Associates degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Genesis Cancer and Blood Institute is seeking a Patient Services Specialist to provide front-end patient support. You will manage patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and excellent customer service.

The role requires accurate EMR documentation, scheduling coordination, and cross-station collaboration. A minimum of one year in healthcare, a high school diploma, and proficiency with MS Office are expected.