Patient Services & Scheduling Coordinator

aoncology; Hot Springs (AR); On-site; USD 35,000 - 59,000; Full time

Job summary

Genesis Cancer and Blood Institute is seeking a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, and EMR documentation with a focus on accuracy and friendly service.

In this role you will greet patients, verify identities, process payments, and coordinate with physicians and clinics. The position requires solid Microsoft Office skills and the ability to multitask in a fast-paced, multi-site environment.

Qualifications

• Minimum 1 year experience in a healthcare setting.
• Healthcare office experience preferred.
• Strong customer service mindset with attention to detail.
• Excellent interpersonal and communication skills.
• Ability to multitask across multiple locations.
• Proficiency with Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients, verify identity, and document status in EMR.
• Schedule appointments and manage physician calendars.
• Maintain patient records and handle forms per HIPAA.
• Process, post, and reconcile patient payments.
• Provide coverage across Patient Services stations as needed.
• Respond to calls and route messages in EMR.

Skills

Interpersonal skills

Communication

Multitasking

Critical thinking

Organizational skills

MS Office

Patient service

Education

High School Diploma

Associates degree preferred

Tools

EMR systems

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Genesis Cancer and Blood Institute is seeking a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, and EMR documentation with a focus on accuracy and friendly service.

In this role you will greet patients, verify identities, process payments, and coordinate with physicians and clinics. The position requires solid Microsoft Office skills and the ability to multitask in a fast-paced, multi-site environment.