Patient Access & Scheduling Specialist

Essentia Health; Hinckley (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health Hinckley Clinic is seeking a Patient Access/Registration representative to greet customers and collect demographics and financial information, ensuring accurate billing and compliant registration.

The role supports scheduling, cost estimates, and acts as liaison with Virtual Patient Registration Representatives and Patient Schedulers. Day/evening shifts with an 8am–5pm window, in-person at Hinckley, no weekends.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Skills

Customer service

Communication

Job description

Essentia Health Hinckley Clinic is seeking a Patient Access/Registration representative to greet customers and collect demographics and financial information, ensuring accurate billing and compliant registration.

The role supports scheduling, cost estimates, and acts as liaison with Virtual Patient Registration Representatives and Patient Schedulers. Day/evening shifts with an 8am–5pm window, in-person at Hinckley, no weekends.