Remote Patient Access & Scheduling Specialist

Essentia Health; Pequot Lakes (MN); Hybrid; USD 24,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Comprehensive benefits

Job summary

Essentia Health's Pequot Lakes Clinic is seeking a patient access professional to greet customers, collect demographics and financial information, and ensure accurate registration and billing. You will coordinate with Virtual Patient Registration Representatives and Patient Schedulers to support timely appointments and cost estimates.

This full-time hybrid role involves handling co-pays, updating records, answering phones, scheduling follow-ups, and maintaining clean registration spaces.

Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date

Responsibilities

• Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor's instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Skills

Patient Access

Patient Scheduler

Job description

Essentia Health's Pequot Lakes Clinic is seeking a patient access professional to greet customers, collect demographics and financial information, and ensure accurate registration and billing. You will coordinate with Virtual Patient Registration Representatives and Patient Schedulers to support timely appointments and cost estimates.

This full-time hybrid role involves handling co-pays, updating records, answering phones, scheduling follow-ups, and maintaining clean registration spaces.