Patient Access & Scheduling Specialist

Vanderbilt Health; Heart Butte (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health is seeking an administrative associate to support patient check-in/out and scheduling in a fast-paced hospital setting. You will help manage the reception area, ensure accurate registration, and communicate clearly with patients and care teams.

The role emphasizes friendly customer service, insurance verification, and billing support while maintaining HIPAA compliance. This entry-level position offers opportunities for growth within the Vanderbilt Heart and Vascular Institute

Qualifications

• High School diploma or GED required.
• Experience with patient registration, scheduling and insurance verification preferred.
• Understanding of HIPAA and billing forms to ensure compliance.

Responsibilities

• Performs patient check-in and check-out efficiently.
• Manages reception area and welcome tablets and improves MHAV engagement.
• Schedules appointments and communicates clearly with patients.
• Delivers excellent customer service and de-escalates issues with guidance.
• Verifies insurance, resolves billing errors, and processes payments when due.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Tools

EPIC

VAS

Job description

Vanderbilt Health is seeking an administrative associate to support patient check-in/out and scheduling in a fast-paced hospital setting. You will help manage the reception area, ensure accurate registration, and communicate clearly with patients and care teams.

The role emphasizes friendly customer service, insurance verification, and billing support while maintaining HIPAA compliance. This entry-level position offers opportunities for growth within the Vanderbilt Heart and Vascular Institute