Patient Front Desk & Scheduling Specialist

Beth-Israel-Lahey-Health; Lexington (MA); On-site; USD 2,755,000 - 3,708,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

Beth Israel Lahey Health is seeking a Medical Secretary to provide essential clerical support in a primary care office. You will greet patients, manage appointments in the EHR, verify insurance, collect payments, and maintain confidential records.

The role emphasizes accuracy, privacy, and teamwork within a busy clinical setting. Some weekends/evenings may be required, with a focus on patient-centered service.

Qualifications

• High school graduate with preferred medical office experience.
• Certification as a medical assistant is desirable.
• Familiarity with insurance forms and CPT/ICD-9 coding helpful.

Responsibilities

• Greet patients in person and over the phone in a courteous and professional manner.
• Schedule, confirm, and manage patient appointments using EHR systems.
• Register new patients and update existing patient information.
• Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers.
• Process insurance information and verify eligibility.
• Collect co-pays and process payments.
• Maintain organized and confidential patient records.
• Coordinate referrals to specialists and follow up on authorizations.
• Support medical staff with administrative tasks as needed.
• Maintain a clean and welcoming front desk and waiting area.

Skills

Excellent communication

Interpersonal skills

Multitasking

Telephone manner

Computer skills

Attention to privacy/confidentiality

Education

High school diploma

Medical assistant certification desirable

Secretarial training desirable

Tools

Electronic Health Records (EHR)

Billing system

Word processing software

Job description

Beth Israel Lahey Health is seeking a Medical Secretary to provide essential clerical support in a primary care office. You will greet patients, manage appointments in the EHR, verify insurance, collect payments, and maintain confidential records.

The role emphasizes accuracy, privacy, and teamwork within a busy clinical setting. Some weekends/evenings may be required, with a focus on patient-centered service.