Healthcare Scheduling & Patient Services Specialist

UF Health; Saint Augustine (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Saint Augustine, FL is seeking a Customer Service Representative to schedule patient appointments and maintain the clinical medical records system. You will act as a key liaison between patients and hospital staff to ensure smooth operations and accurate information flow.

The role requires strong communication skills, ability to stay calm under pressure, and basic medical terminology knowledge.

Qualifications

• Demonstrates effective verbal and written communication skills.
• Ability to manage stressful situations professionally, calmly, and courteously.
• Basic knowledge and understanding of medical terminology.

Responsibilities

• Schedule patient appointments.
• Manage the clinical medical records system.
• Serve as liaison between patients and hospital staff.

Skills

Verbal and written communication

Stress management

Medical terminology knowledge

Education

High school diploma or GED

Medical terminology course (preferred)

Job description

UF Health in Saint Augustine, FL is seeking a Customer Service Representative to schedule patient appointments and maintain the clinical medical records system. You will act as a key liaison between patients and hospital staff to ensure smooth operations and accurate information flow.

The role requires strong communication skills, ability to stay calm under pressure, and basic medical terminology knowledge.