Patient Services Advocate & Scheduler

PRISM Vision Group; Bridgewater (MA); On-site; USD 25,000 - 44,000; Full time

Job summary

PRISM Vision Group, located at Bridgewater, NJ area, seeks a patient services representative to manage appointment scheduling and full patient registration. You will verify insurance, collect payments, and serve as a liaison between patients, physicians, and staff, ensuring HIPAA compliance and smooth patient flow.

The role requires strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced healthcare office environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to deliver high-quality customer service in a healthcare setting.
• Strong attention to detail and accuracy in registration and scheduling.

Responsibilities

• Schedule and complete patient registration and appointment scheduling with accuracy.
• Ensure accurate demographic and insurance information for preregistration.
• Verify insurance, benefits, and referrals; collect and explain patient obligations.
• Obtain IDs and insurance cards; validate patient identity and coverage.
• Adhere to HIPAA privacy standards and protect confidential information.
• Facilitate smooth patient flow and provide information on policies and charges.
• Offer upfront financial counseling and arrange payment plans as needed.
• Educate patients on forms, parking, records, and anticipated charges.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Teamwork

HIPAA compliance

Multitasking

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

PRISM Vision Group, located at Bridgewater, NJ area, seeks a patient services representative to manage appointment scheduling and full patient registration. You will verify insurance, collect payments, and serve as a liaison between patients, physicians, and staff, ensuring HIPAA compliance and smooth patient flow.

The role requires strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced healthcare office environment.