Patient Access & Revenue Concierge

PRISM Vision Group; Lawrence Township (NJ); On-site; USD 24,796 - 43,931; Full time

Job summary

Delaware Valley Retina Associates in Lawrenceville, NJ, part of Prism Vision Group, seeks a Patient Service Representative to manage inbound and outbound patient communications, schedule appointments, and handle registrations with attention to privacy and accuracy.

You will verify benefits, collect payments, provide financial counseling, and coordinate with physicians and staff to ensure smooth patient flow and compliant care.

Qualifications

• High School Diploma or GED required.
• 2+ years experience in a patient-facing healthcare or customer service role.
• Excellent verbal and written English communication.
• Bi-lingual a plus.
• HIPAA privacy and confidentiality understanding.

Responsibilities

• Schedule and complete patient registrations and appointments with accuracy.
• Verify demographics, insurance information and benefits.
• Obtain IDs and enrollment details prior to services.
• Explain policies and collect payments with clear financial guidance.
• Coordinate with physicians and staff to ensure smooth patient flow.
• Train other patient services representatives and uphold policies.

Skills

Customer service

Verbal and written communication

Cash management

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Delaware Valley Retina Associates in Lawrenceville, NJ, part of Prism Vision Group, seeks a Patient Service Representative to manage inbound and outbound patient communications, schedule appointments, and handle registrations with attention to privacy and accuracy.

You will verify benefits, collect payments, provide financial counseling, and coordinate with physicians and staff to ensure smooth patient flow and compliant care.