Patient Experience & Scheduling Specialist

PRISM Vision Group; Pennington (NJ); On-site; USD 25,000 - 44,000; Full time

Job summary

PRISM Vision Group in Pennington, NJ is seeking a Patient Service Representative to manage inbound and outbound patient interactions, scheduling, and daily workflow tasks in an onsite role at Matossian Eye Associates. You will verify insurance, assist with financial counseling, collect payments, ensure HIPAA compliance, and coordinate with physicians and staff to maintain smooth patient flow.

Candidates should have at least 2 years in a patient-facing healthcare or customer service role and

Qualifications

• Excellent verbal and written communications skills in English. Bi-Lingual a plus.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Mathematical and cash management skills.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
• Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
• Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
• Proficient with Microsoft Office Suite

Responsibilities

• Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
• Initiate pre-registration process and ensure all demographic insurance information is accurate, complete and up to date on patient’s chart.
• Verification of insurance information, verification of benefits and insurance referral information.
• Obtain legal photo identification and (if applicable) insurance card(s) and validate patient identity and coverage prior to services being rendered to ensure patient safety and financial reimbursement.
• Adhere to HIPAA standards related to patient privacy and confidentiality.
• Assure ease of patient flow through the clinical care process.
• Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, cancellation policy).
• Provide upfront financial counseling services at time of check-in including identifying alternate funding resources and establishing payment plans.
• Advise patients of financial obligations and collect funds according to established guidelines.
• Act as a liaison/advocate for patients, physicians, and staff in facilitating ease of care. Identify and resolve trouble spots and problem patterns in the provision of care.
• Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
• Train other patient services representatives and provide excellent customer service skills.
• Comply with company policies and standards.

Skills

Verbal & written comms

Interpersonal skills

Team player

Critical thinking

Problem solving

Cash handling

Microsoft Office

HIPAA compliance

Education

High School/GED

Tools

MS Office

Job description

PRISM Vision Group in Pennington, NJ is seeking a Patient Service Representative to manage inbound and outbound patient interactions, scheduling, and daily workflow tasks in an onsite role at Matossian Eye Associates. You will verify insurance, assist with financial counseling, collect payments, ensure HIPAA compliance, and coordinate with physicians and staff to maintain smooth patient flow.

Candidates should have at least 2 years in a patient-facing healthcare or customer service role and