Patient Access & Scheduling Specialist

Montgomery College; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Vanderbilt Health is seeking a Patient Service Specialist for the Franklin GI Clinic. You will support patients before, during, and after appointments, coordinating scheduling and documentation to ensure a smooth visit within our GI network.

The role emphasizes exceptional customer service, accurate data entry, and proactive communication with patients and care teams. A comprehensive benefits package is included, with opportunities for professional growth.

Qualifications

• High School Diploma or GED required.
• 1 year of related experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Schedules appointments and procedures through clinical communications and patient portal.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders are received and viewable prior to visit.
• Communicates with patients via patient portal and routes appropriately as needed.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Appointment coordination

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking a Patient Service Specialist for the Franklin GI Clinic. You will support patients before, during, and after appointments, coordinating scheduling and documentation to ensure a smooth visit within our GI network.

The role emphasizes exceptional customer service, accurate data entry, and proactive communication with patients and care teams. A comprehensive benefits package is included, with opportunities for professional growth.