Patient Access & Scheduling Specialist

Johns Hopkins Medicine; Florida; On-site; USD 24,000 - 38,000; Full time

Job summary

Johns Hopkins All Children's Hospital in Port Richey, FL, is seeking a Patient Service Representative (Clerical and Administrative Support) for the Day Shift. The role supports administrative operations, interacts with families, physicians, and staff, and ensures accurate scheduling, registration, and financial clearance for rehab services.

The position emphasizes welcoming patients, handling charts and payments, and coordinating across departments to maintain efficient daily operations.

Qualifications

• High School diploma or equivalent required.
• 1 year of medical office or health-plan/customer service experience required.
• Knowledge of healthcare business office procedures (registration, scheduling, medical records, insurance).
• Greet patients and answer phones in a pleasant, clear manner.

Responsibilities

• Greets patients, answers telephone calls, and enhances customer experience.
• Pulls, files, and secures patient charts to ensure timely access and privacy.
• Schedules and pre-registers patients per policies for accuracy.
• Assists in completing eligibility and authorizations to ensure financial clearance.
• Checks-in patients accurately to support smooth patient flow.
• Checks out patients and schedules follow-up appointments and procedures across services.
• Enters charges, collects payments, and handles cash per procedures to support revenue cycle.
• Adheres to organizational policies to collaborate across departments.

Skills

Customer service

Reception

Telephone skills

Education

High School diploma

Job description

Johns Hopkins All Children's Hospital in Port Richey, FL, is seeking a Patient Service Representative (Clerical and Administrative Support) for the Day Shift. The role supports administrative operations, interacts with families, physicians, and staff, and ensures accurate scheduling, registration, and financial clearance for rehab services.

The position emphasizes welcoming patients, handling charts and payments, and coordinating across departments to maintain efficient daily operations.