PATIENT SERVICE REP (Amb Support)

Johns Hopkins All Children's Hospital; Bradenton (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

Johns Hopkins All Children’s Hospital in Bradenton, FL seeks a Patient Service Representative to support administrative operations, patient scheduling, registration, and financial clearance (rehab only) while assisting daily processes.

You will greet patients, manage charts, pre-register, verify eligibility, check-in/out, and handle charges and payments following established procedures. This is a full-time, day-shift position emphasizing privacy and teamwork.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of medical office or health plan experience.
• Knowledge of registration, scheduling, medical records, and insurance processes.
• Excellent greeting and phone skills.

Responsibilities

• Greet patients and answer telephone for a positive customer experience.
• Pull, control, and file patient charts to protect privacy.
• Schedule and pre-register patients according to policy.
• Assist in eligibility and authorizations to ensure financial clearance.
• Check-in and check-out patients, including follow-up scheduling.
• Enter charges, collect payments, and handle cash per procedures.
• Collaborate across departments following organizational policies.

Skills

Customer service

Phone etiquette

Communication skills

Privacy compliance

Education

High School diploma or equivalent

Job description

Requisition #:680016 Location:Johns Hopkins All Children's Hospital, Bradenton, FL 34201 Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Full Time

POSITION SUMMARY: The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.

Key Accountabilities

• Greets patients, answers telephone calls, and has interactions with patients to enhances the customer experience
• Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy
• Schedules and pre-registers patients following established policies and procedures to ensure accuracy
• Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery
• Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patients visit
• Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care
• Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes
• Follows organizational policies and procedures that support job responsibilities to work across multiple departments

QUALIFICATIONS:

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement
• 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting and/or 1 year of customer service experience as a call center rep, receptionist, cashier, or similar front facing customer service role
• Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance
• Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely

Salary Range:

Minimum 17.11/hour - Maximum 27.37/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.