PATIENT SERVICE REP (Pasco Outpatient)

Johns Hopkins Medicine; Florida; On-site; USD 24,000 - 38,000; Full time

Job summary

Johns Hopkins All Children's Hospital in Port Richey, FL, is seeking a Patient Service Representative (Clerical and Administrative Support) for the Day Shift. The role supports administrative operations, interacts with families, physicians, and staff, and ensures accurate scheduling, registration, and financial clearance for rehab services.

The position emphasizes welcoming patients, handling charts and payments, and coordinating across departments to maintain efficient daily operations.

Qualifications

• High School diploma or equivalent required.
• 1 year of medical office or health-plan/customer service experience required.
• Knowledge of healthcare business office procedures (registration, scheduling, medical records, insurance).
• Greet patients and answer phones in a pleasant, clear manner.

Responsibilities

• Greets patients, answers telephone calls, and enhances customer experience.
• Pulls, files, and secures patient charts to ensure timely access and privacy.
• Schedules and pre-registers patients per policies for accuracy.
• Assists in completing eligibility and authorizations to ensure financial clearance.
• Checks-in patients accurately to support smooth patient flow.
• Checks out patients and schedules follow-up appointments and procedures across services.
• Enters charges, collects payments, and handles cash per procedures to support revenue cycle.
• Adheres to organizational policies to collaborate across departments.

Skills

Customer service

Reception

Telephone skills

Education

High School diploma

Job description

Location: Johns Hopkins All Children's Hospital,
Port Richey,
FL 34668

Category: Clerical and Administrative Support

Schedule: Day Shift

Employment Type: Full Time

The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.

KEY ACCOUNTABILITIES:

• 1. Greets patients, answers telephone calls, and has interactions with patients to enhances the customer experience
• 2. Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy
• 3. Schedules and pre-registers patients following established policies and procedures to ensure accuracy
• 4. Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery
• 5. Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patients visit
• 6. Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care
• 7. Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes
• 8. Follows organizational policies and procedures that support job responsibilities to work across multiple departments

QUALIFICATIONS:

• * A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement
• * 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting and/or 1 year of customer service experience as a call center rep, receptionist, cashier, or similar front facing customer service role
• Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance
• Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely

Salary Range: Minimum 17.11/hour - Maximum 27.37/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.