Patient Services & Scheduling Coordinator

Johns Hopkins Medicine; Port Richey (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

The PSR role at Johns Hopkins Medicine supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.

Gist: You will greet patients, schedule and pre-register, assist with eligibility, check-in/out, enter charges, and collaborate across departments to ensure smooth

Qualifications

• High School diploma, GED, Certificate of Completion or equivalent
• 1 year of medical office or health plan experience, or 1 year of front-facing customer service experience
• Knowledge of healthcare business office procedures including registration, scheduling, medical records, insurance
• Ability to greet patients and answer telephones clearly and pleasantly

Responsibilities

• Greets patients, answers calls, and enhances customer experience
• Files and retrieves patient charts to ensure timely access to information and privacy
• Schedules and pre-registers patients per policy for accuracy
• Assists in eligibility and authorizations for financial clearance
• Checks-in patients and facilitates throughput of visits
• Checks out patients and schedules follow-up appointments and procedures
• Enters charges and handles payments following procedures
• Follows policies to support multi-department coordination

Skills

Customer service

Communication

Phone etiquette

Education

High School diploma or equivalent

Job description

The PSR role at Johns Hopkins Medicine supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.

Gist: You will greet patients, schedule and pre-register, assist with eligibility, check-in/out, enter charges, and collaborate across departments to ensure smooth