Patient Services & Scheduling Specialist

Johns Hopkins Medicine; Bradenton (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

Johns Hopkins Medicine in Florida (Bradenton area) seeks a Patient Service Representative to support administrative operations, scheduling, registration, and revenue-cycle tasks. The role emphasizes friendly patient interactions and accurate handling of charts and insurance processes.

The ideal candidate has a high school diploma and at least 1 year of medical office or customer-service experience. Strong communication and teamwork are essential for success in this role.

Qualifications

• Requires at least a High School diploma or equivalent
• Minimum 1 year in medical office or health plan setting
• Experience in scheduling, registration, and insurance processes preferred
• Strong communication and privacy-sharing skills essential

Responsibilities

• Greets patients and answers calls to enhance customer experience
• Pulls and files patient charts to ensure timely information and privacy
• Schedules and pre-registers patients per policies
• Assists with eligibility and authorizations to ensure financial clearance
• Checks-in patients and facilitates throughput during visits
• Checks out patients, schedules follow-ups and ancillary procedures
• Enter charges, collect payments and handle cash per procedures
• Adheres to policies and works across departments to support operations

Skills

Medical office experience

Customer service

Phone etiquette

Attention to privacy

Scheduling experience

Education

High school diploma or equivalent

Job description

Johns Hopkins Medicine in Florida (Bradenton area) seeks a Patient Service Representative to support administrative operations, scheduling, registration, and revenue-cycle tasks. The role emphasizes friendly patient interactions and accurate handling of charts and insurance processes.

The ideal candidate has a high school diploma and at least 1 year of medical office or customer-service experience. Strong communication and teamwork are essential for success in this role.