Access Coordinator-Full Time-Days

Cape-Fear-Valley-Medical-Center-; Fayetteville (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC, seeks a clerical associate to support the Medical Oncology office. You will ensure efficient patient flow, enter charges, and help prepare new patient records.

Key duties include scheduling visits, posting payments, balancing the cash drawer, answering patient questions about bills, and maintaining accurate documentation. The role requires a high school diploma and clerical experience with strong communication and organization.

Qualifications

• Proficiency in reading, writing, and speaking English.
• Ability to deal with patients under stress.
• Good planning and organizational abilities.
• Speaking and hearing to converse with the public.
• Office equipment skills.

Responsibilities

• Ensure completion of new patient information packet including consents, insurance forms and other clinical documents.
• Verify and update computer system with patient demographic and insurance information.
• Schedule appointments for follow-up visits and procedures in the computer system.
• Determine the appropriate provider, length and time of appointment.
• Accurately post charges in the computer system to the proper patient account.
• Collect and post payments from patients and prepare patient receipts.

Skills

English proficiency

Communication

Organization

Education

High school diploma or equivalent

Tools

Office equipment

Job description

FacilityCape Fear Valley Medical CenterLocationFayetteville, North CarolinaDepartmentMedical OncologyJob FamilyClericalWork ShiftDays (United States of America)SummaryEnsure optimum patient flow through the office; accurate and prompt entry submission of charges; initiation of new patient medical records; accurate, efficient scheduling of patient visits and timely submission of reports.Major Job FunctionsThe following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:Ensure completion of new patient information packet including consents, insurance forms and other clinical documentsVerify and update computer system with patient demographic and insurance informationSchedule appointments for follow-up visits and procedures in the computer systemDetermine the appropriate provider, length and time of appointmentAccurately post charges in the computer system to the proper patient accountCollect and post payments from patients and prepare patient receiptsMaintain and responsible for cash drawer (batch) and balances and closes cash drawerAnswer basic questions about patients’ bills and insuranceDirect patients to appropriate clinical areaClose and secure office at the end of shiftOther duties as assignedMinimum QualificationsThe following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:Education and Formal Training:High school diploma or equivalent requiredWork Experience:1 year clerical experience required1 year medical business office or significant public contact experience preferredKnowledge, Skills, and Abilities Required:Proficiency in reading, writing, and speaking the English languageAbility to deal with patients under stressGood planning and organizational abilitiesSpeaking and hearing to converse with the publicOffice equipment skillsPhysical Requirements:Ability to see and read printed data and computer screensManual dexterityVisual and auditory acuity to collect informationVerbal communication skillsAbility to lift, stoop, bend, kneel, reach and sit for extended periods of timeRequired Licenses and CertificationsCape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity