Access Coordinator-Full Time-Days

Cape Fear Valley Health System; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC is seeking a Clerical/Medical Office Assistant to support patient flow, billing, and records. The role involves entering charges, scheduling visits, and ensuring accurate insurance information.

Ideal candidate has a high school diploma and at least one year of clerical experience; healthcare office exposure is preferred. The position is full-time, in-office, with standard daytime hours.

Qualifications

• High school diploma or equivalent required.
• 1 year clerical experience required.
• 1 year medical business office or significant public contact experience preferred.
• Proficiency in reading, writing, and speaking English.
• Ability to deal with patients under stress.

Responsibilities

• Ensure completion of new patient information packets including consents, insurance forms and other clinical documents.
• Verify and update computer system with patient demographic and insurance information.
• Schedule appointments for follow-up visits and procedures in the computer system.
• Determine the appropriate provider, length and time of appointment.
• Accurately post charges in the computer system to the proper patient account.
• Collect and post payments from patients and prepare patient receipts.
• Maintain and responsible for cash drawer (batch) and balances and closes cash drawer.
• Answer basic questions about patients’ bills and insurance.
• Direct patients to appropriate clinical area.
• Close and secure office at the end of shift.
• Other duties as assigned.

Skills

English proficiency

Office equipment

Organizational skills

Customer service

Communication skills

Education

High School Diploma

Job description

Facility Cape Fear Valley Medical Center Location Fayetteville, North Carolina Department Medical Oncology Job Family Clerical Work Shift Days (United States of America)

Summary Ensure optimum patient flow through the office; accurate and prompt entry submission of charges; initiation of new patient medical records; accurate, efficient scheduling of patient visits and timely submission of reports.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

• Ensure completion of new patient information packet including consents, insurance forms and other clinical documents
• Verify and update computer system with patient demographic and insurance information
• Schedule appointments for follow-up visits and procedures in the computer system
• Determine the appropriate provider, length and time of appointment
• Accurately post charges in the computer system to the proper patient account
• Collect and post payments from patients and prepare patient receipts
• Maintain and responsible for cash drawer (batch) and balances and closes cash drawer
• Answer basic questions about patients’ bills and insurance
• Direct patients to appropriate clinical area
• Close and secure office at the end of shift
• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training

High school diploma or equivalent required

Work Experience

1 year clerical experience required

1 year medical business office or significant public contact experience preferred

Knowledge, Skills, and Abilities Required

Proficiency in reading, writing, and speaking the English language

Ability to deal with patients under stress

Good planning and organizational abilities

Speaking and hearing to converse with the public

Office equipment skills

Physical Requirements

Ability to see and read printed data and computer screens

Manual dexterity

Visual and auditory acuity to collect information

Verbal communication skills

Ability to lift, stoop, bend, kneel, reach and sit for extended periods of time

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.