Patient Access & Scheduling Specialist

Good Samaritan Society; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Time off package

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative to provide extraordinary customer service at the first point of contact, whether on the phone or in the clinic.

You will greet patients, verify demographics, process documents, collect payments, and coordinate scheduling with nursing teams and providers, while handling multi-line calls and ensuring a welcoming, efficient patient experience.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Job description

Sanford Health in Fargo, ND is seeking a Patient Access Representative to provide extraordinary customer service at the first point of contact, whether on the phone or in the clinic.

You will greet patients, verify demographics, process documents, collect payments, and coordinate scheduling with nursing teams and providers, while handling multi-line calls and ensuring a welcoming, efficient patient experience.