Patient Access & Scheduling Advocate

Good Samaritan Society; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Fargo, ND seeks a Patient Access Representative to deliver exceptional customer service at the first point of contact, either by phone or in clinic. You will greet patients, verify demographics, collect payments, route documents, and coordinate scheduling and pre-authorizations to ensure a smooth patient experience.

The role emphasizes accuracy in registrations, insurance verification, and maintaining a welcoming environment in a busy Pulmonary Department setting at Broadway

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greet patients & verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• Coordinate scheduling and referrals; arrange interpreter services.
• Check patients in/out; operate multi-line phone.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

Sanford Health in Fargo, ND seeks a Patient Access Representative to deliver exceptional customer service at the first point of contact, either by phone or in clinic. You will greet patients, verify demographics, collect payments, route documents, and coordinate scheduling and pre-authorizations to ensure a smooth patient experience.

The role emphasizes accuracy in registrations, insurance verification, and maintaining a welcoming environment in a busy Pulmonary Department setting at Broadway